At Cannaplant Genetics, we are committed to providing high-quality clones, seeds, and products. If for any reason you are not completely satisfied with your purchase, we’re here to help. Please review our refund policy below for details on returns, exchanges, and refunds.

1. Returns

Our products are perishable and time-sensitive, so we do not accept returns on live clones, seeds, or any other perishable items. However, if your order arrives damaged or defective, you may be eligible for a replacement or refund.

2. Refunds

We offer refunds under the following conditions:

  • Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us within 7 days of receiving the product.
  • Non-Perishable Items: For non-perishable items (such as merchandise), you may request a refund within 14 days of receiving the item, provided it is unused and in its original condition.

3. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Email our customer service at [insert email address] with your order number, a description of the issue, and photos of any damaged or defective products.
  2. Approval: Once we review your request, we will notify you of the approval or rejection of your refund.
  3. Refund Method: If your refund is approved, we will initiate a refund to your original payment method (credit card, PayPal, cryptocurrency, etc.). Please allow 5-10 business days for the refund to appear in your account.

4. Exchanges

If you receive a damaged or defective item, we can offer a replacement instead of a refund. Please contact us within 7 days to arrange an exchange.

5. Non-Refundable Items

Certain types of products are not eligible for refunds:

  • Perishable goods such as live clones and seeds.
  • Gift cards.
  • Any product not in its original condition or damaged due to customer misuse.

6. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from the refund amount. You are responsible for the cost of return shipping for non-perishable items unless the item was damaged or defective.

7. Cryptocurrency Refunds

If you paid using cryptocurrency, any refunds will be issued in cryptocurrency, equivalent to the original amount in USD or the local currency at the time of the refund. Please note that cryptocurrency refunds may be subject to market fluctuations.

8. Contact Us

If you have any questions regarding this refund policy, please contact us at:

Cannaplant Genetics
Email: info@cannaplantsgenetics.com